Cancellation Policy operated by CITYTRAVELS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

However only holds the fare amount per seat from passenger’s payment card and based on whether the ride is taken or cancelled the fare amount is either charged or the hold amount is released.

Below are the Cancellation charges based on time the seat is cancelled.

  • 24 hours before Departure - No Charge, entire hold will be released
  • Within 24 hours before Departure - 50% charge for late cancellation
  • Within 3 hours of Travel – 75% charge for late cancellation
  • No Show (unable to take the ride) - Full amount will be charged.